That has been the big question since Apple announced plans to build the biggest data center in the world here in Catawba County.  Apple has stated that it will deliver iTunes out of the center but industry analysts say that Apple does not need that large of a facility to just deliver iTunes.

Well maybe they do if iTunes becomes more than the music market that has made it so successful.  Rumors have it that Apple wants to deliver your favorite TV shows through iTunes.  If so, Apple could change or let’s say, revolutionize how we purchase entertainment services.  The service, which is expected to be via a-la-carte, would allow subscribers to pick the programs they wanted to view and pay accordingly.  The price is expected to be about $30 per month and serve as many as 65 million users via iTunes.

Success of the project requires Apple to get buy in from broadcast and cable TV programmers.  Industry experts say that changing the model will be difficult but acknowledge that Apple changed the model with iTunes and made  that industry profitable. 

Getting the first network will be the toughest but Apple may have an advantage here.  Industry executives believe the first to sign with Apple will be Disney.  Not hard to imagine since Steve Jobs is Disney’s largest single shareholder.  Jobs received the stock when Disney acquired Pixar animation studio in 2006.

Apple is very secretive with their plans so the future of Apple’s data center is still to be revealed.  However, changing the way something is delivered, simplifying the experience, and marketing at a price point that is beneficial to both the customer and Apple is what makes the company strong.  Delivering TV over iTunes follows that pattern, so could that be the plans for the data center?  We will be eagerly watching as the center goes up.

For more information about Apple’s iTunes rumor check out these postings:

All things Digital and Fast Company:

Last week it was my pleasure to meet with a group of citizens at the Sherrills Ford-Terrell Fire Rescue base.  We were discussing 911 and emergency calls when one question came up.  “It is sort of hard to get to my house, could you find me?”  In today’s world of GPS’ and Google maps, that question sounds trivial.  However, if you look at the map of the Sherrills Ford area from Google, you can see all the little fingers of land and coves that attract people to live on the lake.  Finding some of these are difficult and add the fact that many GPS providers only update their map once every few years, the concern becomes very real.

So how do we find you?  Each EMS unit and Law Enforcement unit is equipped with GPS tracking and AVL (Automated Vehicle Location).  Just like the GPS in your car, the onboard GPS keeps constant track of the vehicle location.  Information from the unit, for example  location and speed, is sent back to a central data network.  How is this different from the GPS in your car?  Back at the central database, the GPS is integrated with the county’s GIS and complete up-to-date maps.  If a new road is added it will be available to our units in a few days.  New developments and new homes are added from the building services database.  Maps and data in the EMS and Law Enforcement units is constantly being updated.  At the same time, the location of each unit is being sent back to shift supervisors and to the 911 Center.

So how do we find you?  Let’s walk through the entire process.  You have just called 911 and stated that someone in your house is having chest pains.  Time is critical.  The 911 telecommunicator dispatches EMS to your location.  When you called, your phone number and address were displayed on the CAD (Computer Aided Dispatch) screen.  The 911 telecommunicator will always verify with you that this is correct.  When the call is dispatched, the 911 telecommunicator will call the EMS unit by radio.  At the same time, the information is being sent to a computer in the EMS unit.  The computer in the EMS unit displays the address and the emergency details  for the responders.  It also displays a map with the location of the EMS unit and the location of the emergency.  The responding unit can then choose to map to the location and the best route will be displayed on the computer screen.  As the unit travels to the location of the emergency, icons on the screen track progress.  Once at the scene, if  transport to a hospital is necessary, the system will map the best route to the hospital.

So how do we find you?  Thanks to GPS and AVL integrated with GIS, our units have up-to-date maps and routing information to save precious seconds when responding to your emergency.  So whether you live on a beautiful hard to reach cove on Lake Norman or small farm down a country road, relax, we should be able to find you.

In a meeting today, I was having a discussion with one of our young staff members.  The optimum word being young. Interpret - Gen Y.  We were discussing how to make a website easier for users to find and I told her type in “Search Engine Optimization” in Google.  The discussion them turned to Google and how easy it is to get answers.  She then made the statement, “I wonder what it would be like if we couldn’t get answers in 5 minutes?”

For those of us that remember, Before Google, this question is shocking but we know the answer to that question.  Before Google we spent hours, days, even months researching projects and trying to find answers to questions.  Often finding only one or two solutions because of limited books and resources at hand.  Sometimes we found all the information needed, sometimes we made decisions on the information we had only to find we didn’t have all the facts.  Doing research and getting answers to questions could be a painful process.

With Google and a host of other search engines, getting answers to questions is fast and easy.  Type in anything and you will get something back.  Find out about people, restaurants, building permits, definitions, maps that you can drive the route, anything you want to know.  And the 5 minutes in the question, if you have access to the information, you can get it from anywhere in the world in 8 seconds or less.

Those who hate change would say that this rapid access to information is bad.  Others would say that the information in cyberspace contains a lot of misinformation.  But to me the question represents an exciting time in our lives.

With the information available and the ease of access, people today have the tools to be more informed, the resources to make better decisions, and the power to challenge the status quo.  Research can be completed in a shorter period of time with more detail than we even thought to be possible Before Google.  Projects can be completed faster and one can build upon the knowledge gained from similar project information all over the world.  This feeds the change engine and leads to faster growth and innovation.

So “What would it be like if we couldn’t get answers in 5 minutes?”  I know the answer to that question, lived it, survived it but I wouldn’t want to go back.  I like having instant access to information and believe that it is making the world a more informed, better place to live.

So to my young colleague, take this powerful tool and change the world……

This  is the last article in a series of blogs related to 911 and what it should look like in the future.  Over the last few weeks, a series of questions that were posed to different groups for input were summarized and reveal the concepts that we feel make up the Next Generation of 911.  This last section talks about regional vs local models.

Should 911 Move to Regional Center verses the Current Local Model?

As 911 moves to NG911, it is important to look at regional verses local models.  How can data be passed ? What is the cost? How do you provide backup resources? And most important, how can the people best be served?

Some of the advantages of having regional 911 centers would be:

• regional centers would make it easier to set consistent standards across the state
• Regional centers could better facilitate resource sharing by acting as backups for each other and by load balancing in times of high demand.
• Larger staffs at regional centers could be specially trained and dedicated to certain types of calls.

Some of the advantages of having local 911 centers would be:

• Local centers are more familiar with the needs of the community they serve
• Local centers are more familiar with the area and may have better GIS and mapping data available for the area
• Local centers could back each other up and load balance using NG911 standards.
• Having more local 911 centers reduces the security risks posed by having a few regional centers.

In discussing regional verses local, several questions come up.  Would regional 911 centers be call taking and dispatch or would they only be call taking and leave dispatch to local agencies?  Acting as call taking and dispatch makes the assumption that communication is fully interoperable and that 911 is one coherent system from the call taking process to the response in the field.  If regional centers are acting as call taking only and passing dispatch to local agencies, one has to make the assumption that local centers are capable of receiving all the data from the regional center and able to passing it on to responders.

Regional verses local is one area that will have to be studied in depth to determine the best delivery system.  This will be a balancing act between most efficient delivery of services, cost of delivery, and the emotional, political aspects of the delivery of service.

The mind maps created in the brainstorming session can be viewed at:

IT Governance Committee:  http://mind42.com/pub/mindmap?mid=df3eda39-6c8a-4f82-a3af-9a857803dee4 

Public Safety Information Committee: http://mind42.com/pub/mindmap?mid=6cc1eafb-c9e2-4a1e-ac12-683a5e6936cc

Regional 911 Administrators:  http://mind42.com/pub/mindmap?mid=a24ff7c5-07bb-46c2-85fb-5cbbe4913c00

Mind maps created using Mind42.

This  is the third article in a series of blogs related to 911 and what it should look like in the future.  Over the next few weeks, a series of questions that were posed to different groups for input will be summarized and reveal the concepts that we feel make up the Next Generation of 911.

What data should 911 be able to process?

The original question asked in the discussion was “What should 911 look like in 2020?”  This takes us in the direction of Next Generation 911 and all of its potential to move and analyze data.  So what are the data implications for 911 in the future?

Currently, 911 calls come in on voice lines and are dispatched over the radio.  The data that comes in with these calls is ANI/ALI (Automatic Number Identification/Automatic Location Identification).  This includes the telephone number and the location of the number.  With older cell phones, the location may be the cell tower the call originated from. New cell phones give the GPS location of the caller.  Other data is gathered directly from the caller by a telecommunicator and is usually specific to the caller and the call at that moment.

Now consider what is possible if information could come in from virtually any source.  If the caller had a new cell phone, data could be sent in the form of text messages, email or voice.  The caller could also send pictures and perhaps video.  All of this information, whether transmitted by voice or data would be beneficial to the responders.  For example, a picture of a car crash could help determine the appropriate response.  In other scenarios, text messages could be sent silently protecting the location of the caller or provide a hearing impaired person a readily available method of contacting 911.

Data would not be limited to coming from phones. New model cars are being equipped with ACN(Automatic Crash Notification).  One familiar service is OnStar. Data from ACN can be passed directly to 911 and relayed to responders.  Depending on the system, ACN data can include vehicle speed, force of impact, areas of damage and is tied with GPS.  Some systems include sensors to detect body vitals such as heartbeat and temperature.

Another source of data is video.  Video can be passed from cell phones, surveillance cameras, news feeds, car cameras in law enforcement units, and  all types of web cams including traffic cams. These could be triggered to send information based on data from crash systems, traffic flow sensors, signal sensors, etc.  Having good video data during a response ensures that appropriate resources are sent and that there is not an over or under response to an incident.

Monitoring services have the potential to send very valuable data to 911.  Services like home security companies could have sensors on doors, window and rooms of a house including basement and attic areas to monitor everything from intrusion, fire, water and other dangerous things like carbon monoxide levels.  Most of these companies create a floor plan when installing the system so that they will know where a sensor is triggered.  Although all of this useful data is available today, a monitoring service is still forced to manually call a 911 Center and give information via voice communication.   With NG911 technology, monitoring services could pass any of this data directly to 911 and 911 could pass it to responding agencies.  Consider how useful it would be for law enforcement responding to a break in if they could see movement of the burglars on a diagram of the house and know which door the burglars are likely to exit.

Monitoring services are big users of sensors but in today’s security conscious world, sensors are being used by many agencies.  Sensors are being placed along major interstates to detect things like radiation, chemicals, and biological traces.  Other sensors detect more mundane things like roads that may be flooded or just reduced traffic flow.  Whatever the sensor is being used for, the data collected from it has the potential to be processed and passed through 911 to aid in emergency response.

Another form of security entering the market from the video surveillance arena is video detection.  This technology comes in many forms.  Some common to public safety are license plate recognition (LPR), facial recognition, and incident recognition.  LPR is used to detect stolen vehicles or vehicles wanted for some reason.  Facial recognition is being used for security at public buildings and at special events to detect security threats.  Incident recognition can be programmed to detect just about any action out of the norm.  For example, it could detect a slower traffic pattern on the highway while in a mall parking lot it could detect someone being abducted.  While this is a growing market area that may not be in use everywhere, 911 through NG911 should be able to process and pass this data to appropriate entities.

To this point, only data coming from outside sources has been discussed thus far.  All of the EMS, law, fire and rescue units in the field are constantly sending data back to 911.  This includes times, status and availability as well as location data from GPS.  So how would or could 911 process this amount of data.  Systems of the future must have some type of command and control built in.  It must be able to look at information coming in from unrelated sources and combine it together in some useful format for the particular incident that it is related to.  Once combined, pertinent data to the incident should be passed to responders.  This is a very difficult piece to put in place but a necessary one for future service to the public.

In the future, there will be a tremendous amount of data coming at 911 and as we talk about NG911, we must provide the capacity to receive it and to process it.   

When you think of this question the answer may seem obvious.  911 is for emergency calls so people who have an emergency should be able to reach 911 in order to get help from Law Enforcement, EMS, Fire and Rescue.  That is true but it hardly touches on who needs to be able to reach 911.

When we say people, this runs the gamut from children to the elderly, from English speaking to non- English speaking , to handicapped, to disoriented, to barely alive.  Each situation poses a new challenge for the 911 center and the 911 telecommunicator.  But the center should be able to take the call and respond to it appropriately.  Some of these calls can only be handled by an experienced telecommunicator.  Others need special things like language lines and the ability to receive text.  The important point here is, people have special needs, they use many different devices to communicate and the 911 center should be able to receive and handle calls from various sources.

Now that we have mentioned the obvious, let’s talk about who else calls 911.  Note that we are still talking about people because the current system only allows for voice communication.  Every day the 911 center receives calls from services like OnStar about vehicle crashes, from alarm companies about break in, fires, and other things, from home monitoring services  of devices for people, and from services that monitor infrastructure like highways, bridges and water ways.  The 911 centers again should be able to receive and handle these calls.

A third group who needs to be able to reach 911 who is not as obvious is the emergency response units in the field.  This group usually uses radio communication and is usually viewed as responding  to calls.  However,  often they call in for additional units or to report incidences that require a response.  For example, a deputy may call in a wreck that needs EMS assistance, a simple fire may reveal illegal activities, or an EMS call may turn dangerous and require law enforcement assistance. Again, the 911 center should be able to handle any situation that arises.

So in summary, who needs to be able to reach 911?  911 should be able to be reached by anyone needing help or relaying information about someone needing help.  This information can come from both outside and internal sources.

The mind maps created in the brainstorming session can be viewed at:

IT Governance Committee:  http://mind42.com/pub/mindmap?mid=df3eda39-6c8a-4f82-a3af-9a857803dee4 

Public Safety Information Committee: http://mind42.com/pub/mindmap?mid=6cc1eafb-c9e2-4a1e-ac12-683a5e6936cc

Regional 911 Administrators:  http://mind42.com/pub/mindmap?mid=a24ff7c5-07bb-46c2-85fb-5cbbe4913c00

Mind maps created using Mind42.

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What Should 911 Look Like in 2020?

This  begins a series of blogs related to 911 and what it should look like in the future.  Over the next few weeks, a series of questions that were posed to different groups for input will be summarized and reveal the concepts that we feel make up the Next Generation of 911.

Background:  Catawba County has been very active during this legislative session in regard to 911 funds and their usage.  Catawba County has focused on expanded use of the funds in hopes of providing better service to our citizens.  As a result of our actions, Lee Worsley has been appointed to a state board to study 911 funding and as what 911 should look like in the future.

To prepare for the tasks, several brainstorming sessions were held.  The participants were asked what 911 should look like in 2020, that way the incremental steps were not as important as the ultimate outcome.

Three different stakeholder groups were engaged to put together these thoughts.  The first group was the Catawba County’s IT Governance Committee.  This Committee met on July 16^th and brainstormed this question.  These are Catawba County employees who do not work in 911 so they were a good cross section of potential users of the system or everyday citizens.

The second group that was engaged was our Public Safety Information Committee.  This group consists of  the users of the 911 system from the 911 Center, our technology operation and our first responders countywide.  They get together monthly to discuss the 911 system.  This group met on July 13^th  and brainstormed this question.

The third group convened were regional 911 directors from Catawba, Caldwell, Alexander, Iredell and Lincoln Counties.  This group met on July 17 to brainstorm this question.

 The first question delves into just what people think 911 means.

What does 911 mean?

There are many different views of what 911 means.  This week Catawba County has talked to a lot of people asking that very question.  While the answers sometime reflect groups and their background, there are definitely some common expectations from everyone.

First, 911 is viewed as a single number that can be called anytime someone has an emergency.  When 911 is called, the caller expects that the call will be answered quickly and  help will be sent quickly, in a matter of seconds verses minutes.  They expect to be answered every time without getting a busy signal or encountering difficulty.

Callers expect to be able to contact 911 using all current technology.  The most common type of technology is  a phone but in today’s world a voice call can come from a traditional land line, a cell phone, a VoIP phone, Internet based phone services and computer to computer based services.  In addition, the caller expects to be able to reach 911 by  text messaging and email.  So the expectation from callers is that 911 should be able to receive emergency calls from any type of communication device that a person may be using.

It is also an expectation that the caller will be connected to the right 911 center to receive help.  Callers expect mobile devices like cell phones to reach the closest 911 center.  This expectation goes even deeper to include literally any device that they may use.  Along with that  is the expectation that 911 know where the call is coming from and be able to relay that information automatically to appropriate responders.  As one participant stated, “If I have an emergency, I don’t care whose responsibility it is or what town I’m in, I just want help as fast as possible.”  So, if a person calls 911 from Catawba County, they should get the Catawba County 911 Center, no matter where the individual is from.  Additionally, this should be done automatically without the need for manual programming for each county the individual is in.

When the 911 call is answered, it is expected that the telecommunicator is a trained professional, able to handle any emergency that arises.  This person should be able to ask the right questions, obtain the facts from the caller and other data sources such as mapping or local and state databases, and relay this information to appropriate responders.  They expect the same professionalism when they call 911 regardless of where the call is answered.   All 911 Centers in the State should be able to perform the same functions at the same level.

The 911 center is expected to handle the needs of any caller.  This includes people speaking any language, hearing and speech impaired, elderly, young children , literally, anyone.

So in summary, what does 911 mean to a you?  911 means a consistent number that can be reached anytime, anywhere, by anyone, using any type device, to connect you directly to a professional telecommunicator in your area who can get help to you.

The mind maps created in the brainstorming session can be viewed at:

IT Governance Committee:  http://mind42.com/pub/mindmap?mid=df3eda39-6c8a-4f82-a3af-9a857803dee4 

Public Safety Information Committee: http://mind42.com/pub/mindmap?mid=6cc1eafb-c9e2-4a1e-ac12-683a5e6936cc

Regional 911 Administrators:  http://mind42.com/pub/mindmap?mid=a24ff7c5-07bb-46c2-85fb-5cbbe4913c00

Mind maps created using Mind42.

The State of North Carolina is in the process of writing a new 911 plan and we have been asked to participate.  In a recent meeting they asked, “What should a 911 Communications Center look like in 3 to 8 years?”   That’s a good question to which my staff has many good responses.  But what do you think it should look like?  What do you want out of a 911 Communications Center? 

I want your input as to what you expect from a 911 Communications Center.  Since this blog goes in many different directions, the easiest way to respond is to comment to the blog at http://tinyurl.com/mvgxmm .

For a little background, the Catawba County 911 Center is a state of the art facility that has the ability to take your call, track the location of the call, and dispatch help for the call.  The center has many tools including AVL(Automated Vehicle Locating) that tells the location of EMS and Law Enforcement units, in unit dispatch and mapping, and many other tools to assist you with an incident.

However, there are many new services that the 911 Center currently cannot offer.  For example, the 911 Center cannot receive text messages or automated messages from alarm companies and services like OnStar.  While the technology exists, standards have not been created for these type services.  That is part of what the state plan will be addressing.  With your input, that plan can be even stronger.

What is the purpose of the Future Economy Council?  That is a question that has been nagging me for several weeks now and I’m not sure I have a good answer.  Does anyone?  I doubt it but that’s okay.  There are some things that we do know.  Catawba County is hurting.  There are a lot of people out of work and there doesn’t appear to be many new jobs on the horizon.  We have lost a lot of our industrial base and the reality is, most of that will not be coming back.  We must face that and look for new opportunities. 

We are not alone in our economic woes, the world in general is hurting.  Countries that depend on the US for leadership and for their economy, all suffer when the US has problems.  They too are looking for new opportunities.

Add to that the fact that the world has had unprecedented change over the last thirty years.  The personal computer and all the technological advances that came after it has left many wondering when all this change will subside.  Again reality tells us that the pace of change will only continue to quicken as one invention helps fuel the next one.  That next invention may be our opportunity.

Intermixed with this is a world of social networks, tweeting, blogging, and texting that many cannot comprehend.  A world where many can blossom and grow while others fret about its dangers but secretly fear being left behind.  A world where guns and suppression may not be as powerful as a 140 character message sent out using a service with a cute little bird as its brand.  Another opportunity? Maybe?

So what is the purpose of the Future Economy Council?  I’ve painted a picture that seems depressing and almost hopeless.  The message is far from that.  If we stop and look closely, there is hope and a ray of sunshine in everything discussed above.  We need to look for the new opportunities and quit concentrating on how it use to be.  That will never return but if we look to the future with optimism, we may find a future that is even better than the past.

Could that be the purpose of the Future Economy Council?  

To learn more about the Future Economy Council visit http://project3p.blogspot.com/ .

Many of you have seen the news about Lucille Pitts retiring.  For those of you who haven’t, Lucille retired a few weeks ago after serving Catawba County for 65 years.  Most of us can’t imagine working for one employer for that long and even more amazing, most of us were not even born when Lucille came to work in 1944.  That fact started me thinking about the technology and changes that Lucille had experienced during her employment with Catawba County.

 Lucille worked in the Register of Deeds office and you can look at records from 1944 that were recorded in Lucille’s very neat handwriting.  Through the years things progressed and records were scanned, digitized and everything transferred to electronic format.  From writing to complete records delivered online, from interoffice mail to email, from turning on the lights in the morning to booting up a dozen or so workstations and connecting them to the network, Lucille did it all.  Yes I hear she didn’t really like email to start with but she learned to use it and mastered what she needed to do her job.

So as Lucille worked away in the Register of Deeds office, how did the world change?  The list below contains some of the inventions and technologies that came about during Lucille’s time with us. Some reflect major inventions, some minor but life changing and some are just for amusement.  They are listed in chronological order and some are hyperlinked to give you more information.  Enjoy the changes that occurred while Lucille served Catawba County.  And for those folks that tell me the world is changing to fast and they can’t understand the new technology, trace the timeline, Lucille had already worked 50 years before she learned to use email.  Unless you can break that record, you are still young enough to learn so dig into the new technology…….

The Lucille Pitts Technology Timeline 1944 - 2009

The kidney dialysis machine, Atomic Bomb, microwave oven , Polaroid Camera, Mobile phones invented, transistor, Tupperware seal , electric Guitar, Frisbee, Velcro, Wurlitzer jukebox, Cake mix, credit cards, UNIVAC 1, Super glue, Power steering, video tape recorder (VTR), Mr Potato Head, bar codes, diet soft drink, hydrogen bomb, Heart-lung Machine, Radial tires invented, musical synthesizer, black box - flight recorder, Transistor radio, the pill, Teflon pans, solar cells, McDonalds, Nuclear Submarine, Optic fiber, computer hard disk, hovercraft,  Liquid Paper, Polio Vaccine, Fortran, Explorer I, computer modem, the laser, Hula Hoops,  integrated circuit, pacemaker,  Barbie Doll,  microchip, halogen lamp, Valium, nondairy creamer, audio cassette,  fiber-tip pen, Spacewar, silicone breast implants, video disk, Operating Systems, Acrylic paint, Permanent-press fabric,  BASIC,  Minicomputer, Astroturf, Soft contact lenses, NutraSweet,  compact disk,  Electronic Fuel, handheld calculator ,  Automatic Teller Machine, computer mouse,  first computer with integrated circuits, RAM (random access memory), Moon Landing, arpanet (first internet), artificial heart, bar-code scanner, Optical Fiber, daisy-wheel printer,  floppy disk, dot-matrix printer, food processor,  liquid-crystal display (LCD),  microprocessor, videocassette,  Pong,  word processor, Gene splicing,  ethernet, disposable lighter,  Barcode. post-it notes, liposuction,  Microsoft, laser printer, push-through tab on a drink can, Magnetic resonance imaging, VisiCalc, artificial heart Jarvik-7,  Gossamer Albatross, Cell phones, Cray supercomputer,  Walkman,  hepatitis-B vaccine, Space Shuttle, MS-DOS, IBM-PC, scanning tunneling microscope, Human growth hormone genetically engineered,  PC named Times Man of the Year, Soft bifocal contact lens, virtual reality, CD-ROM, super-conductor, Synthetic skin, disposable camera, 3-D video, Disposable contact lenses, Graphic User Interface, Digital cellular phones,  RU-486, Doppler radar,  Prozac, genetically engineered animals,  Indiglo nightlight, High-definition, Hubble Telescope, World Wide Web, Internet protocol, HTTP, WWW, HTML, digital answering,  smart pill,  Pentium processor, HIV protease, Java, DVD, Web TV,  fuel cell, Viagra, Tekno Bubbles, Segway,  Artificial liver, Self-cleaning windows iPod, Braille Glove, Wireless headsets, Mars Rover, virtual Keyboard, Breath strips, iTunes Music store, Digital guitar, hydrogen fuel-cell generator, camera phones, Prius, Infrared Fever Screening System,  Glowing fish,  Adidas 1, Translucent Concrete, Jawbone, GPS and more, YouTube, hypoallergenic cats, steam clothes dryers, Gorilla tape, iPhone, Ford/Microsoft Sync, Chevy Volt, $4 Gas, Camera pill, Blackberry Storm, Facebook, and Tweeting everywhere, not to mention the tanking economy, and last, a president holding press conferences on YouTube.

By the way, I’m not sure about Lucille and Twitter but rumor has it she was tweeting from the George Strait concert.